Peony floral applique wedding dress

Return Eligibility

Customers can return unwanted items within 15 days of receiving them for a refund. To be eligible for a return, the following conditions must be met:

Items must be returned within 30 days of receiving the package.
Items must be in brand-new condition, unworn, and with all original tags attached.
Items that have been washed or altered in any way cannot be returned.
Please keep your postage receipt as proof until you receive your refund or exchange, in case we need to verify it later. If you cannot provide the postage receipt upon request, we will not be able to process your refund or exchange.

Issues with Delivery

If you experience delayed delivery, receive the wrong item, or find that an item is defective,please contact us within 7 days of receiving the item. We are here to assist you and ensure everything is resolved promptly.

Quality Inspection

All returned items undergo a quality check upon arrival. If an item is returned damaged, worn, or in unsatisfactory condition without prior approval, we may not accept the return and might send the item back to you at an additional cost.

Delayed Returns

If you are unable to return an item within the 30-day window, please contact us within this period to inform us of the delay. Any returns received after 30 days are not eligible for a refund. Please note that any items returned after 30 days without prior approval may be sent back to you at an additional cost.

Amanda reserves the right to refuse refunds or exchanges if the above steps are not followed.

Refund Details

When returning items, the amount paid for the goods and applicable taxes will be refunded. However, shipping fees and any expedited service charges will not be reimbursed. We encourage customers to inspect and try on all items immediately upon delivery. Some items may incur a restocking fee, which will be detailed in the confirmation email you receive after placing your order.

Need Help?

For assistance with creating or tracking a return, please do not hesitate to contact us. 

Order Confirmation

Once we receive your order, our customer service team will send you a confirmation email within 24 hours. In this email, we will verify all important details with you, such as measurements, color, style, and expected delivery time. We will begin making your gown immediately after these details are confirmed.

If we do not hear back from you within 7 days, we will start production based on the style, color, and size specified in your original order. Please note that the confirmation email might be filtered into your spam folder. Be sure to check there if you don't see it in your inbox. If you have any issues or cannot locate the email, please contact us.

Production Time

Since most of our gowns are custom-made to your specifications, the production time can vary, typically ranging from 10 to 30 days. This timeframe depends on the complexity of the design and seasonal demand fluctuations. To ensure you receive your gown by your desired date, we recommend placing your order as early as possible, especially during peak seasons when lead times may be extended. Custom colors or special designs may require additional time and cost.

Shipping Arrangements

When your gown is ready to ship, we will provide you with a tracking number so you can monitor its journey.

Expedited Shipping: With expedited shipping, you can expect to receive your gown within 3 to 5 business days after receiving the tracking number.
Standard Shipping: For standard shipping, you should receive your gown within 12 to 15 business days after receiving the tracking number.
During peak seasons, we recommend choosing expedited shipping, which can deliver your gown approximately 10 days faster than standard shipping.

Special Requests and Contact Us

If you need your gown urgently or have specific requirements for shipping and delivery, please reach out to us. We are here to assist you and ensure a smooth and pleasant shopping experience.